Shipping policy

If an order is placed and payment is received by 2pm we will aim to despatch the same day, orders received after 2pm, over weekends and bank holiday periods are processed for despatch on the next working day. Your order will be delivered using our chosen courier.

We will use a tracked service and a signature may be required for you to receive goods. A confirmation of despatch email and the parcel tracking number will be sent to you once the order has left our warehouse in the UK.

Should the goods not be located in the UK, then the goods will be despatched from Australia.  The shipping time will be 5 - 8 working days.

 

Mainland UK Delivery costs

Orders over £100.00 - FREE next working day delivery for UK mainland orders placed Monday to Friday. Orders placed on the weekend will be despatched on the next working day. We can offer Saturday delivery at an extra cost. Please call 01787 881144 to arrange before placing your order.

Orders under £100.00 – Carriage will be charged at £5.00 standard delivery, £7.50 for next working day delivery.

 

Non-mainland UK addresses and certain remote locations (e.g. Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands)

Delivery times may vary and may take between 2 – 4 working days to arrive.

 

Please note:-

In order to ship to hotels or BFPO we require prior communication.  Delivery addresses cannot be changed after goods are despatched. Please check your delivery address carefully, we cannot be held responsible for errors arising from incorrect delivery address information and should we incur a cost due to any address errors we will have to pass this cost on.

 

If you have any queries regarding our delivery policy feel free to contact us using either our contact us form or by calling 01787 881144. Our normal office hours are Monday – Friday 9am – 5.30pm.