GENERAL
6 Articles
ORDERS
9 Articles
SHIPPING
3 Articles
RETURNS
7 Articles
GARMENT
4 Articles
FITMENT
5 Articles
ORDER FAQ's
What payment options do you accept?
We accept most major credit and debit cards, and payments are processed through PayPal or Shop Pay. Payment is taken when you place your order.
All your payment and order details are encrypted and secure, and we never store your card information.
Do you have any “buy now, pay later” services?
We don't currently offer buy now, pay later services like Klarna or Clearpay.
Where is my tracking number?
Once your order has left our UK warehouse, we'll email you a despatch confirmation with your tracking number. Orders placed and paid for by 2pm on a working day are usually despatched the same day.
When will I receive my order?
Mainland UK orders are sent on a tracked, next working day service. Non-mainland UK addresses and some remote areas (such as the Scottish Isles, the Scottish Highlands, the Isle of Man, the Isle of Wight and Northern Ireland) can take 2 to 4 working days.
If an item isn't in stock in the UK, it will be sent from Australia and takes 5 to 8 working days. You can find more detail in our Shipping FAQs.
My order hasn't arrived.
We're sorry your order hasn't arrived yet. Deliveries can sometimes be delayed for reasons outside our control, so please check its status using the tracking link in your despatch email first.
If it still hasn't arrived within the expected timeframe, get in touch through our contact form or call us on 01787 881144 and we'll help track it down.
What if my order is damaged/faulty?
If you find a manufacturing fault with your item, or we've made a packing error, please let us know through our contact form and we'll advise you on how to proceed. Return postage is free when there's a proven fault or a packing error on our part.
I need to change my order!
Please call Customer Services on 01787 881144 as soon as possible, quoting your order number. If it's outside office hours, use our contact form and we'd also recommend calling as soon as the office reopens. Our office hours are Monday to Friday, 9am to 5.30pm.
Delivery addresses can't be changed once your order has been despatched.
How do I cancel my order?
Please call Customer Services on 01787 881144 as soon as possible. If it's outside office hours, use our contact form and we'd also recommend calling as soon as the office reopens.
If your order hasn't been despatched yet, we'll cancel it and process a refund. If it has already been despatched, you'll need to return it to us at your own cost, and we'll process your refund once it arrives.
I’m missing items from my order.
Items that aren't in stock in the UK are sent separately from Australia, so please check your despatch emails first to see which items are on their way.
If an item is still missing, or we've sent the wrong one, let us know through our contact form and we'll sort it out.