RETURN FAQ's
What is your returns policy?
You can return full-price items for a refund within 14 days of purchase. Your return needs to reach us within those 14 days, unworn and in its original condition, with all tags and labels still attached. If you buy something in December as a Christmas present, you have until 14 January to return it.
We don't offer exchanges. If you'd like a different size or colour, place a new order and return the original item for a refund. Please read our full Refund Policy for all the details.
How do I return my item?
Let us know through our contact form with your order number, the item(s) you're returning and the reason for the return. If you'd like a returns postage label, ask for one at this point and £5 will be deducted from your refund.
Fill in the returns section of the returns form that came with your order. If you don't have one, you can download one here.
Pack your item(s) and the form in the original outer packaging or other protective packaging, and post them to:
Manbi Active Brands Ltd
Milner Road
Sudbury
Suffolk
CO10 2XG
If you're not using our returns label, we strongly recommend a tracked service and keeping your proof of postage. Without proof of postage we can't refund items that go missing in transit.
Can I return items I purchased on sale or clearance?
All items marked as clearance or bought from our clearance section are final sale and are not eligible for a refund unless faulty.
If your item was purchased during a promotion period or with a discount code, you will be refunded the amount you paid at the time of purchase.
Can I return items bought online to a stockist?
Items bought on our website can only be returned to us by post, following our returns process. Our stockists can't accept items bought from our website for return in-store.
How will I get my refund?
Refunds are always credited to your original payment method.
When will I get my refund?
Once your return arrives at our warehouse and we've checked it in, we'll process your refund. Please allow 7 days for it to reach your account, and get in touch if it hasn't arrived after that. If you used our returns postage label, the £5 cost is deducted from your refund.
Can I exchange my items?
We don't offer exchanges. If you'd like a different size or colour, place a new order and return the original item for a refund as per our returns policy.
If you used a discount code on your original order, please contact us before placing your new order and we'll send you a new code to use.